We will attend to any reported bug immediately and attempt to fix the problem in a matter of days (sometimes in only a few hours!). If the reported bug is fixed, we offer you to request a revised module by e-mail, or right here for download, at no charge. Suggestions for enhancements are also assessed immediately. If the enhancement is a feature of general benefit and the impact on source code is not too extensive, we will make every attempt to include the enhancement in our next scheduled product update (or as a "beta" version for your own in-house testing).

Note: All bug-fixed or enhancements (if available) can be requested by e-mail before our official release. Simply make your request to the Technical Support e-mail address at Technical Support

Note: All revised programs downloaded from Technical Support, or received by e-mail from Technical Support, should be considered beta versions. Such versions should not be considered to have undergone full quality control testing until released in our next product version.

However, we strongly recommend to update your software when you receive new product versions

We aim to issue product updates on a periodic basis, and as required, based on the importance of the corrections or new features included. The schedule is, however, variable and depends on several factors including programming time, testing, and documentation revision (if applicable).

Finally, we are ready to assist any client in solving "how-to" questions. Simply place a request to our Technical Support for assistance -- Please be prepared to send us your application files in archive (compressed) format if requested. We can even "hand-hold" you to resolve CRF design issues and application development problems by rapid turn-around e-mail communication. We know this is especially important for new clients learning the system.